Legal
Privacy Policy for FT Logistics
Effective Date: June 24, 2026
1. Introduction
Welcome to FT Logistics ("FT Logistics," "we," "us," or "our"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our dispatch and logistics services, submit information through our website, or communicate with us via SMS, phone, email, or other communication channels.
2. Information We Collect
We may collect the following types of information:
Personal Information:
Name, email address, phone number, company name, and other contact information you voluntarily provide.
Communication Data:
SMS messages, emails, phone call records, and other correspondence related to our services.
Service Information:
Information related to dispatch operations, carrier onboarding, load coordination, scheduling, and service requests.
Usage Data:
Information about how you interact with our website and services.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our dispatch and logistics services.
- To coordinate loads, appointments, pickups, deliveries, and carrier communications.
- To communicate with you via SMS, phone, and email regarding service updates, load information, appointment reminders, account notifications, and operational matters.
- To respond to inquiries submitted through our Contact Us form.
- To improve our website, services, and customer experience.
- To comply with legal and regulatory obligations.
4. SMS Communication and Consent
By providing your phone number and expressly opting in to receive SMS messages from FT Logistics, you consent to receive recurring text messages regarding dispatch operations, load updates, appointment reminders, service notifications, account communications, and other business-related communications. Consent is not a condition of purchasing any goods or services.
4.1 Methods of Consent Collection
Website Opt-In:
Users may opt in through website forms, checkboxes, contact forms, or inquiry submissions.
Verbal Consent:
If consent is obtained verbally, such as during a phone conversation, a confirmation message may be sent to verify and document consent.
Written Consent:
Users may provide consent through agreements, onboarding documents, contracts, or other written communications.
FT Logistics only sends SMS communications to individuals who have provided prior express consent through one of the approved consent methods described above. Consent records are maintained in accordance with our compliance and recordkeeping practices.
4.2 Information Provided During Consent Collection
When opting in to receive SMS communications, users will be informed of:
- The purpose of SMS communications.
- Expected message frequency.
- Message and data rate disclosures.
- Instructions for opting out by replying STOP.
- Instructions for obtaining assistance by replying HELP.
4.3 Opting Out and Support
To stop receiving SMS messages, reply STOP at any time.
For support or additional information, reply HELP or contact us through our website at www.ftlogisticss.com.
Message frequency varies based on service activity and operational requirements.
Message and data rates may apply.
4.4 Data Retention for SMS Consent
FT Logistics maintains records of SMS consent, including consent timestamps, consent methods, communication logs, and related records as required for compliance, auditing, operational, and legal purposes.
5. SMS Terms and Conditions
For SMS communications provided by FT Logistics:
- Message frequency may vary.
- Message and data rates may apply.
- To opt out at any time, reply STOP.
- For assistance, reply HELP or visit www.ftlogisticss.com.
- View our Privacy Policy at www.ftlogisticss.com/privacy-policy.
- View our Terms of Service at www.ftlogisticss.com/terms.
6. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share information with trusted service providers, technology partners, communication providers, and business partners when necessary to operate our services, facilitate communications, comply with legal requirements, or support legitimate business operations.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except vendors and service providers necessary to deliver SMS communications.
7. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Your Rights
Subject to applicable laws, you may have the right to:
- Access personal information we maintain about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where applicable.
- Opt out of marketing communications and certain SMS communications.
- Request information regarding the personal data we maintain about you.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, security, or policies of any third-party websites or services.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated Effective Date. Your continued use of our services after any modifications become effective constitutes your acceptance of the revised Privacy Policy.
11. Contact Us
If you have any questions regarding this Privacy Policy or our communication practices, please contact us:
By using our services and opting in to receive SMS communications, you acknowledge that you have read and agree to this Privacy Policy.